TERMS AND CONDITIONS
These terms and conditions determine the terms and conditions of the medical treatment you purchase from Dentart Plus. These terms and conditions apply to all of our treatment packages.
Please carefully read these terms and conditions and the additional documents listed below. By accepting these Terms and Conditions, you agree to be bound by and agree to these terms and conditions.
Dentart Plus reserves the right, at its sole discretion, to change, add or remove and modify these terms and conditions temporarily or permanently without prior notice.
Dentart Plus acts as a Medical facilitator and does not make any medical evaluations, decisions or comments and is unable to offer any guarantee regards the outcome of your treatment. Dentart Plus reminds you that all surgery carries a risk, has limitations, which could include disappointment with the results. You should agree about the anticipated outcome of your surgery and concur about your expectations of the results with the specialist before signing any documentation. You should discuss alternative treatments and thoroughly understand the risk of the procedures.
Treatment Provider: Any doctor or medical institution that will perform the treatment.
Medical Package: The combination of surgery, accommodation, private transfers, concierge, and pre-surgery tests (if needed) that you choose to purchase from Dentart Plus.
Treatment: The medical treatment that will be performed in chosen treatment provider.
Your Responsibilities and Obligations
Before your journey begins, we must submit details of your medical history to your chosen Treatment Provider in Turkey. This is partly to ensure your suitability for the planned surgery. By accepting these Terms and Conditions, you agree to our sharing the details of your medical history, including your pictures, test results, prescriptions, X-rays, with your Treatment Provider. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.
By accepting these Terms and Conditions, you permit us to obtain your patient file (including your treatment plan, examination, and treatment results along with before and after pictures) from the Treatment Provider for our records. We assure you that we will not sell or otherwise transfer your personal information to any party for any purpose other than to provide the services you request.
It is your responsibility to be honest, accurate and complete in providing personal information and to update this information regularly. It is your responsibility to ask questions and prepare written questions and comments for your doctor if you do not understand the information, medical terms, the features of the treatment, or what is expected of you.
It is your responsibility to consult with your doctor before self-medicating or seeking alternative therapies including herbal medicines that might interfere with your ongoing treatment. We strongly advice not to seek for any self-medication without priorly consulting your doctor. Dentart Plus does not hold any responsibility for client’s wrongdoing, not following the instructions of the surgeon and self-medicating with priorly consulting the surgeon.
It is your responsibility to disclose relevant information to your doctors, nurses and Dentart Plus’s staff before during and after treatment, including unexpected changes in your condition, new symptoms, or increased pain. Client’s fully disclosure of every single detail in his/her medical condition has utmost importance and Dentart Plus does hold any responsibility for any result happened because of lack of information provided by the client regarding with his/her own medical condition.
It is your responsibility to try to understand and accept the cultural differences of the health workers caring for you, and between you and patients from other countries, show respect and courtesy to those you meet on your medical journey, and clearly communicate your wants and needs.
It is your responsibility to take all possible precautions against spreading disease or infection, including frequently washing hands and strictly following doctor’s orders.
It is your responsibility to keep your appointments. If you are unable to do so for any reason, notify Dentart Plus immediately.
It is your responsibility to make sure you know all the costs involved in your care and treatment, properly arrange to make your payments and otherwise to meet your financial obligations.
It is your responsibility to understand that as a medical Tourist who is also an international patient / client, you are a partner in your medical care and assume more responsibility that at home. If you chose to discontinue treatment, transfer your care and records to another physician or facility or otherwise act against doctors advise, you may not hold the doctor, hospital or Dentart Plus responsible for any consequences of your decision.
It is your responsibility to make sure you have a valid, acceptable passport, a visa if required, and other documents.
If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.
You must meet the entry requirements for both your final Destinations and any stop-off points en-route.Dentart Plus takes no responsibility for missing your flight, including your connections. You are responsible for providing all necessary paperwork, including passports and visas. You are solely responsible for any fines and expenses (including the costs of the emergency return flight) incurred when you are unable to enter the country of destination due to your inability to travel or to provide the required documents. Dentart Plus accepts no liability in this case and no compensation, expense, refund, or any other amount will be paid.
Our Responsibilities and Obligations
As part of this contract, we will provide you the following information:
Before you start your journey, we will provide you with information about your journey. This information will be provided in good time and will include the following:
We do not operate or control the services offered by the service provider, hotel, travel, or transfer companies. By accepting this agreement, you agree that use of third-party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third-party healthcare, accommodation, travel, or transfer providers.
We offer visa application assistance by means of providing information of how to apply for a Turkish Visa and of any additional requirements should be provided. The customer is responsible to provide any information required in the visa application process and obliged to pay required visa fees. Please simply check the application guidelines by from the link provided here: www.evisa.gov.tr
If we have to cancel or change your booking, we will contact you. In such circumstances, you can choose to rearrange your Procedure with us or cancel your booking and get a refund calculated on a scale. However, we are not responsible for any losses or expenses you suffer because of circumstances beyond our control. Circumstances beyond our control or force majeure include the following:
a) Flight delays or cancellations
b) Terrorist activity, war
c) Civil unrest, strike
d) Bad weather such as hurricane, flooding etc.
Limitation of Liability: Dentart Plus does not provide medical advice nor does operate or control any Treatment Provider facility or service rendered by them. Your treatment forms and prompts a contractual relationship between you and the Treatment Provider providing the treatment. We do not hold medical qualifications and shall not be held responsible or liable for any medical procedures provided through your chosen Treatment Provider. Nor shall be held responsible or liable for any care, treatment, or other services you are provided with by the same, or for any malpractice claims that may arise directly or indirectly from their advice. Similarly, we shall not take any responsibility or liability for the complications and dissatisfactions arising from Treatment Provider’s treatments. Our role is solely to facilitate a consultation and/or dialogue between you and your Treatment Provider. We strongly recommend that you read Treatment Provider’s terms and conditions and consent forms carefully prior to proceeding with your treatments.
Pre-operative evaluation is done to give you approximate information about your compliance with the procedures you have requested. Treatment plans provided by Dentart Plus as a result of email exchanges, phone calls or video consultations are based entirely on information provided by you and reviewed by the Treatment Provider (i.e., pictures, your medical history form, test results, prescriptions, x-rays, etc.). However, the final evaluation will be done by the surgeon during the consultation just before surgery, and a laboratory test will be performed prior to surgery to confirm your eligibility to have the procedures you have requested. Therefore, your treatment plan may change when the Treatment Provider personally examines you prior to your treatment and based on your laboratory test results. Final invoice is subject to final consultation and physical examination evaluation and laboratory results prior to the operation.
If such a change occurs, you have the option not to go ahead. In such circumstances, you will receive a refund after deductions for, among other things, tests, and consultations. Please be advised that we are not responsible for refunding your accommodation, travel and transfer costs as those arrangements are made through third party providers, which are not in our control nor operated by us.
If you want to proceed with the new treatment plan, then you will receive a revised price quotation, and the balance to the Service Provider will be adjusted, based on the initial payments made. The number of days that you would need to stay in Turkey will be factored in. If the treatment plan changes, the duration of stay may also change. Dentart Plus takes no responsibility for this and cannot be held liable for the non-arrangement or disorganisation of extra days stayed or extra cost of stay.
By accepting these Terms and Conditions, you agree not to hold Dentart Plus responsible for medical negligence or malpractice by your chosen Treatment Provider.
Non-Disparagement: By accepting these Terms and Conditions, you agree not to attack or criticize Dentart Plus or any of its employee, associate, or partner publicly (review websites, social media networks, blogs, public forums etc.) in regard to Treatment Provider’s treatments and actions. As Dentart Plus cannot be held responsible for the services, medical treatments and procedures provided by the Treatment Provider, you agree not to bring bad name to our company or any of its employees or take action that negatively affects Dentart Plus, its reputation, services, or management at any time during or subsequent to contract period. In case of breach of this clause, you agree to remove and take down the content immediately upon our assessment. If content remains, in part or in whole, you agree to pay £5,000 to Dentart Plus as damages.
Depending on your choice of services, your Medical Package price will include the costs of one or more of the following:
You will incur additional charges for any tests considered necessary because of a pre-existing condition or your exposure or vulnerability to any condition.
Once you have accepted the price quote provided to you with a link to these Terms and Conditions, you will be required to pay a deposit to us. You may pay your deposit via credit card, debit card or bank transfer. Your deposit, only a small percentage of the total package price, is non-refundable. The remaining balance, which is the package price minus the deposit, must be paid on the day of your surgery after your face-to-face consultation.
Your treatment package may include stay at the hospital. In cases where you stay more than one night (in case of it not being included in your Medical Package), additional nights will be charged to you at the current rates of the hospital.
Before medical procedures take place, you can cancel your reservation at any time by notifying us in writing. The cancellation will take effect from the day we receive the written notification of your cancellation. The scale of fees payable will depend on when the cancellation notice was received. However, the cancellation fee will always be limited to the actual costs and payments made, without prejudice to circumstances beyond our control and force majeure stated in the "Our Responsibilities and Liabilities" section. In case of cancellation, your deposit will be kept as the reservation fee.
The Treatment Provider may withdraw from the Contract prior to the commencement of medical performance if the Treatment Provider is unable to fulfill its obligations to perform care based on the patient's medical findings and compliance with the medical treatment chosen. Depending on the patient's medical findings, the doctor may refuse to perform an unsuitable surgery or may refuse, believing that some treatment findings increase the risk of surgery. In such a case, the patient is only obliged to pay the deposit. If all payment has been made before, the patient has the right to request a refund.
Data Protection and Privacy Statement
We will keep your information, including your medical records, with the strictest confidentiality. We will not disclose your data, records or information without your consent and will only share it with those interested in your treatment. For more detailed information, you can review the KVKK.
To ensure your privacy, Dentart Plus maintains all patient information in compliance with Turkish laws regarding the release and disclosure of personal health information. The before and after pictures of you can be used for demonstrative purposes and might be presented only to show possible results from various procedures. We hereby undertake that images of patients will not be retouched or enhanced in any way to change the appearance of procedure or treatment. We will not sell or rent your personal information to third parties. By accepting these Terms and Conditions, you consent to probable use of your before and after pictures by us in order to operate and improve our site, to process your transactions, to provide customer service, to perform research and analysis aimed at improving our products, services and technologies, and to display content that is customized to your interests and preferences.
Applicable Law and Jurisdiction
In case of medical discrepancy or conflict for imputability of malpractice carried out by the patient, the parts establish and agree that all judicial action must be carried out by the patient towards the surgeon/professional within the jurisdiction of the Izmir of the Republic of Turkey, and that action will not be extended towards Dentart Plus., since it is a company that puts at the disposition of the patient different professional option without exercising medicine professionally.
Disclosure Text on the Protection and Processing of Personal Data
As, Dentart Plus Pursuant to the Law No. 6698 on the Protection of Personal Data, we process the personal data for the purposes of collection, use, transfer, storage period and data privacy and protection activities within the scope of the relevant laws and regulations. For this purpose, we take the highest level of security measures, inform you about your rights, and attach great importance to the security of your personal data. We store all kinds of personal data shared by our patients in a way that respects patient privacy and take all necessary technical and administrative measures to ensure the appropriate level of security for your personal data.
This Disclosure text on the Protection of Personal Data explains our personal data protection and processing policy, how we collect, use, transfer and protect your personal data during the services performed.
1. Identity of the Person Responsible for Data
Dentart Plus (hereinafter referred to as Dentart Plus) within the scope described below, in accordance with the Personal Data Protection Law No. 6698, which entered into force on April 7, 2016 (hereinafter referred to as PDP Law).
2. Purpose and Legal Reason for Processing Your Personal Data
Articles 5 and 6 of the PDP Law regulate the conditions for the processing of personal data and private personal data. Private personal data are specified in the law in a limited way and include data related to race, ethnic origin, political opinions, religion, sect or other beliefs, appearance and dressing, membership of association, foundation or trade-union, health, sexual life, criminal conviction and security measures, and biometrics and genetics. While Article 5 of the Law specifies the conditions for the processing of non-private personal data, the conditions for the processing of private data are set out in Article 6.
Conditions of processing of non-private personal data according to article 5 of the PDP Law;
The personal data subject has given his/her explicit consent.
Data processing is clearly stated in the laws.
The relevant data should be processed in order to protect the life or body integrity of the person where the person is physically or legally incapable of giving consent.
It is required to process personal data pertaining to the parties of a contract to the extent personal data are directly related to the conclusion or execution of the contract.
Data processing is mandatory for the data controller to fulfill its legal obligation.
Personal data are disclosed to the public by the person concerned.
When data processing is necessary for the establishment, exercise or protection of any right.
Data processing is necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed.
Conditions of processing of private personal data according to article 6 of the PDP Law;
Processing of private personal data, excluding data related to health and sexual life (race, ethnic origin, political opinions, religion, sect or other beliefs, appearance and dressing, membership of association, foundation or trade-union, criminal conviction and security measures and biometric data) and data related to genetics is stipulated in the laws.
Pursuant to these conditions, your personal data are archived, processed and used in electronic or physical environments within the specified purposes by taking necessary security, confidentiality and legal measures for the following purposes:
To fulfill our legal obligations in the relevant legal regulations,
To protect public health, plan and manage preventive medicine, medical diagnosis, treatment and care services, health services and their financing,
To inform you about your appointment, if you make an appointment,
Plan and manage internal functioning of Dentart Plus,
To analyze in order to improve our services,
To issue an invoice,
To verify your identity,
To verify your relationship with contracted institutions,
To respond to the requests of the Ministry of Health and other public institutions and organizations in accordance with the relevant legislation,
To respond to your questions or complaints about our services,
To analyze your use of healthcare services in order to improve the services we offer,
To comply with the internal policies and principles of DENTARTPLUS,
To measure patient satisfaction and increase patient satisfaction after the patient receives healthcare services,
To contact you for information about our services,
To provide medicines or medical devices.
However, your personal data will not be used for commercial purposes in any way, except for the activities listed above and the situations required by the relevant legislation.
3. Personal data collected by DENTART PLUS
We collect various information from our patients within the framework of the health services we provide. The aforementioned information is collected in accordance with the data processing principles and conditions specified in the Personal Data Protection Law No.6698 (“PDP”). The information we collect from you for the purposes of processing personal data may include:
Your Name and Surname,
Your TR ID details, passport number,
Your place and date of birth,
Your telephone number,
Your e-mail address
Your special patient protocol number allocated to you by DENTART PLUS,
Your financial data such as payment and billing information,
Your private health insurance or Social Security Institution data,
Your biometric data within the scope of services financed by the Social Security Institution,
Your health data, including but not limited to your examination, x-ray and tomography data, prescription information,
If you contact us, your voice recording,
Your closed circuit camera system image recording during your visit to our hospitals,
If you are using the parking lot/valet service, your vehicle license plate,
Your health data and identity information you share when you use the online services on our website https://www.therapietours.com,
Other data you share when you reach us via e-mail, call center or other channels.
4. Persons and Organizations Your Personal Data Can Be Transferred To
To fulfill our legal obligations in the Basic Law on Health Services No.3359, the Decree Law No.663 on the Organization and Duties of the Ministry of Health and its Affiliated Institutions, the Regulation on Private Hospitals, the Regulation on the Processing of Personal Data.
Health data and ensuring privacy and other relevant regulations:
All technical and administrative measures are taken to ensure the security level in accordance with the regulations related to Law on PDP and relevant health legislation, and necessary studies are performed by the relevant units so that the people concerned benefit from the products.
Services provided by our Institution:
In line with the purposes laid down in article 2 of this disclosure text, including the services offered by our institution, fulfillment of the administrative and economic activities of our institution, ensuring and supervising physical security in the buildings belonging to our institution, carrying out legal, financial and administrative compliance processes, your personal data may be transferred to institutions or organizations permitted by the provisions of the relevant legislation (Turkish Medical Association, İzmir Provincial Health Directorate, Turkish Dental Association, Social Security Institution, etc.), to all Ministries, judicial bodies, private insurance companies, directly/indirectly to our domestic/foreign shareholders, affiliates and/or subsidiaries, auditors, consultants, business partners in order to conduct our operations.
5. Personal Data Collection Method and Legal Reason for Collection
Your personal data is collected in order to provide our services in line with the above-mentioned purposes and to fulfill our institution's contractual and legal responsibilities in a complete and correct manner. Your personal data collected may also be processed and transmitted for the purposes set out in articles 2 and 4 of this text in accordance with personal data processing requirements and purposes laid down in Articles 5 and 6 of Law on PDP.
Within the legal reasons stated above, your personal data are collected through all kinds of verbal statements (all kinds of statements etc.), written (tests, job application forms, contact forms, patient consent forms, etc.) documentation, your identity document, website, social media areas, our corporate website, mobile applications and existing camera recording systems.
6. Your Rights Regarding Your Personal Data
As per article 11 of the Personal Data Protection Law, by applying to the data controller, you have the right:
To learn whether your personal data have been processed,
To request information in case your personal data have been processed,
To find out the purpose for processing of your personal data and whether they have been used in accordance with that purpose,
To know the third parties to whom your personal data have been transmitted at home or abroad,
To request correction of your personal data if they are incompletely or incorrectly processed and ask that the process carried out in this context be notified to the third parties to whom personal data have been transmitted,
To request deletion or destruction of personal data if the reasons for processing the same have ceased to exist although they have been processed in accordance with PDP, Law and other relevant laws, and ask that the process carried out in this context be notified to the third parties to whom personal data have been transmitted,
To object to occurrence of any result, if any, which is to your detriment by means of analysis of personal data exclusively through automated systems,
To demand indemnification of loss if you suffer loss due to processing of such data in breach of the law.
You can send your applications for your rights mentioned above pursuant to paragraph 1 of article 13 of Law on PDP and your request including your ID details, necessary information describing your rights laid down in article 11 of Law on PDP and your statements related to your right to use to the following address by hand:
Dentart Plus, Zümrütova Mahallesi Sinanoğlu Caddesi Osman Eceoğlu Apt. 33/C Muratpaşa / Antalya
through Notary Public or by other methods stipulated in the Law on PDP,
and you can send the relevant form to the e-mail address firstname.lastname@example.org with secure electronic signature. Your request will be concluded free of charge in no later than thirty days, however, if the respective processing requires any additional cost, our Company reserves the right to charge you for this processing according to the relevant tariff determined by the Personal Data Protection Board.
7. Express Consent Statement related to Processing, Use and Sharing of Personal Data
Dear Data Owner;
In accordance with the law no 6698 on Protection of Personal Data ("PDP"), any kind of information serving to make a real person identified or identifiable is in the scope of personal data.
In this context, your personal data will be processed, stored, preserved, updated when necessary, disclosed/transferred to third parties in accordance with the conditions specified in the Disclosure Text of Dentart Plus and the legislation and legal limits and processed as specified in the Law on PDP. As per article 11 of the Personal Data Protection Law, by applying to our company, you have the right:
a) To learn whether your personal data have been processed,
b) To request information if such data have been processed,
c) To find out the reason for processing of such data and whether such data have been used properly for that purpose,
d) To know the third parties to whom your personal data has been transferred at home or abroad,
e) To request rectification of your personal data if they have been processed incompletely or inaccurately,
f) To request deletion/destruction of personal data within the framework of the conditions set forth under article 7,
g) To demand indemnification of loss if you suffer loss due to processing of such data in breach of the law.
Within the scope of the Law numbered 6698 on Protection of Personal Data (“Law on Protection of Personal Data"):
we, as DENTART PLUS data controller as per the "Regulation on the Processing and Providing the Privacy of Personal Health Data", declare that we'll archive and process your personal data to provide healthcare services (diagnosis, treatment, care services, etc.) for the benefit of the patient and public health,
that we are liable to record the identity, address, telephone, medical history and all other necessary information to determine the information of the patient who is being served and to arrange all records and documents in the medical patient file which will be the basis of processing in electronic or paper environment, in order to provide health service to you as a healthcare provider in accordance with the relevant legislation,
that if you use your private health insurance upon request of competent authorities, particularly of your insurance company or within the scope of e-nabız (electronic health platform) and similar systems or of our notification and/or liability to notify we impose, we'll share relevant information with authorities and people.
I agree, declare and undertake that I've read, examined and consented to the above-mentioned information and all issues set out below by DENTART PLUS on the date I've indicated below, that I'm aware of, understand and consent to the Disclosure Text with my free will and that I've expressly consented to the aforementioned.
Processing, use and transfer of my personal data within the scope defined in the Law on PDP.
This Consent Declaration will be valid until it is declared invalid in writing by me.